FAQ

Right now, we are only shipping within Canada and the U.S.

Everything is made to order. Production takes 10–12 business days before shipping, and delivery within Canada and the U.S. typically takes a further 5–10 business days. You'll get a tracking number as soon as your order ships. Timed editions run longer. Production begins once the order window closes, and the estimate is stated on the product page.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Return shipping is free. We send you a prepaid label. Atelier pieces and timed editions are final sale, which is always stated on the product page before you buy.

We always aim to make sure our customers love what they receive, but if you do need to return an order, we're happy to help. Email us at hello@artandunion.com with your order number and we'll send a prepaid return label. Returns cost you nothing.

Because every piece is made to order, we don't hold stock to swap from. Return the original for a full refund and place a new order in the size you want. If you're unsure on sizing, email us before you order and we'll help you get it right the first time.

Let us know right away and we’ll make it right. No stress.

Our Baseline pieces have a true-to-size, relaxed fit. If you're between sizes, go up for more room or down for a tighter fit. We'll always note any unique fits on product pages.

To keep your items looking their best: wash cold, inside out, and hang dry or tumble low. Avoid bleach and high heat. Treat them like you’d treat a favorite.

We release limited drops throughout the year. Each collection is small-run and rarely restocked. Follow us on socials or join the mailing list so you don’t miss the next one.

Each collab is a creative partnership, built from the ground up with artists, designers, and thinkers we respect. These are limited releases that blend our style with theirs.

We’re always open to good ideas. Reach out at collabs@artandunion.com with your concept or portfolio.