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FAQ

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Shipping

Do you ship internationally?

Right now, we are only shipping within Canada and the U.S.

How long will it take to get my order?

Orders typically ship within 2-4 business days. You'll get a tracking number once it's on the way. Most orders within Canada and the U.S. arrive in 5-10 business days. Launch periods may take a bit longer.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns

What's your return policy?

Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Final sale items can’t be returned.

How do I start a return?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at jm@artandunion.com with your order number. We'll guide from there.

Can I exchange a size?

Yes — if we have the size in stock, we’ll happily swap it. Just email us within 14 days of delivery.

General

What if something arrives damaged or incorrect?

Let us know right away and we’ll make it right — no stress.

How do your sizes fit?

Our essentials have a true-to-size, relaxed fit. If you're between sizes, go up for more room or down for a tighter fit. We’ll always note any unique fits on product pages.

How do I take care of my pieces?

To keep your items looking their best: wash cold, inside out, and hang dry or tumble low. Avoid bleach and high heat — treat them like you’d treat a favorite.

When do new drops happen?

We release limited drops throughout the year. Each collection is small-run and rarely restocked. Follow us on socials or join the mailing list so you don’t miss the next one.

How do collaborations work?

Each collab is a creative partnership — built from the ground up with artists, designers, and thinkers we respect. These are limited releases that blend our style with theirs.

Can I suggest a collab or work with you?

We’re always open to good ideas. Reach out at brendan@artandunion.com with your concept or portfolio.

Need more help?

For any return or exchange inquiries

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