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  1. Free shipping on orders of $150+
  2. Collection 01 · Wanderlust Anthology is open
  3. Collection 02 · Parallel Harmonies. Get early access

Shipping policy

WHERE WE SHIP

We currently ship to Canada and the United States only.

Prices are shown in Canadian dollars or US dollars depending on your location.


SHIPPING RATES

United States: free shipping on orders of $150 USD or more.

Canada: free shipping on orders of $200 CAD or more.

Smaller orders ship at a rate based on the weight of your order, calculated at checkout and shown before you pay.


MADE TO ORDER, AND WHAT THAT MEANS FOR TIMING

We do not hold inventory. Each piece is made after you order it, which is how we avoid producing garments nobody wanted.

There are two stages, and they add together:

Production takes 10 to 12 business days.

Transit takes a further 5 to 10 business days after production.

Orders to Canada cross the border on the way, so they can take a few days longer.

Business days are Monday to Friday, excluding holidays.

Drop periods run longer than a standard order. When a piece is released as a time-window edition, production begins after the order window closes, and the shipping estimate for that release is stated on its product page.


TRACKING

You will receive a tracking number by email as soon as your order ships. If the tracking has not updated for several days, email hello@artandunion.com and we will chase it.


DUTIES AND TAXES

United States orders ship domestically. There are no customs duties or import fees.

Canadian orders ship to you from the United States. Any customs duties, brokerage or import fees on them are ours to pay, not yours. If a carrier ever collects one from you at delivery, email hello@artandunion.com with your order number and a photo of the receipt, and we will refund it in full.

Applicable sales tax, including GST/HST on Canadian orders, is calculated and shown at checkout.


DELAYED, LOST, OR UNDELIVERABLE ORDERS

If tracking shows delivered but the package is not with you, check with your household and neighbours first, then email us. Carriers occasionally scan early.

For packages genuinely lost in transit, email hello@artandunion.com and we will replace the order or refund it in full.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipping costs may apply where the address error was not ours.


ADDRESS CHANGES

Email hello@artandunion.com as soon as possible. We can update an address before a piece ships, but not after.


QUESTIONS

Email hello@artandunion.com.

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